I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?
If you did not receive an email confirmation of your order please email us at firstname.lastname@example.org
I JUST PLACED AN ORDER. CAN I CHECK THE STATUS OF IT ONLINE?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
WHAT IF AN ITEM IS UNAVAILABLE?
While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via email if we are out of stock on an item that you have ordered.
I RECEIVED MY ORDER, BUT ONE ITEM WAS MISSING. WHAT SHOULD I DO?
If you received your order and an item is missing (that is not on backorder) please email us at email@example.com.
HOW DO I MODIFY OR CANCEL MY ORDER?
Due to the quick processing time, usually within 24 hours, we are unable to cancel or modify an order after it has been submitted.
MY ORDER STATUS IS IN PROGRESS. WHAT DOES THAT MEAN?
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.
ORDERING & PAYMENT OPTIONS
I'M NOT SURE WHAT SIZE I WEAR. DOES IT ACTUALLY FITS HAVE A SIZE CHART THAT CAN HELP ME?
Yes, we have a size chart link available on each product page.
I WANT TO PURCHASE AN ITEM THAT I SEE ONLINE, BUT YOU DON'T HAVE MY SIZE. WILL IT BE BACK IN STOCK?
We are a specialty company and make limited quantities of our clothing. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will email you or notify on social media.
IS IT POSSIBLE TO SAVE ITEMS IN MY BAG?
You are able to save items in your shopping bag. However, we do not recommend holding items in your bag for over a week. Once an item sells out, the item will automatically be removed from your bag.
HOW DO I REDEEM MY GIFT CARD?
Gift Cards may be redeemed online. To redeem online have your Gift Card out as you will need to input the card # and pin during the Payment page at Checkout. For additional information regarding the redemption of Gift Cards, please email firstname.lastname@example.org.
HOW IS MY ORDER PACKAGED?
Packaging will include the following:
- Each item of clothing is wrapped in a poly-mailer
- All items are placed in our eco-friendly, branded poly-mailer shipping bag
- Each package will consist of an order confirmation slip and our eco-friendly thank you card